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![]() ![]() Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content. ![]() Interfering with, harming, or spoofing Microsoft networks, services, or other systems. Phishing: Stealing private information from others by tricking or spoofing them into providing it. ![]() If so, enter the code when prompted to gain access to your account settings. You may have to verify your identity by entering a code sent to your email or mobile. Malware: Sending intentionally unwanted or harmful code or software. Select My Microsoft Account from the drop-down menu, head to Your Info from the bar at the top of your screen, and select Sign in preferences. Microsoft forbids the use of our services for: Malware, phishing, and other harmful activities Here are some common reasons why accounts are locked, though not all account locks occur for these reasons: Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. Tip: If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header. ![]()
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